Payments

Photography by: Article by: 22 May, 2021

You must make any payments due to us under these terms and conditions in accordance with the instructions on our website.

If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.

If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

  • an amount equal to the amount of the charge-back;
  • all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
  • an administration fee of GBP 100 plus any applicable VAT; and
  • all our reasonable costs, losses and expenses incurred in recovering these amounts (including without limitation legal fees and debt collection fees), and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of our services to you. We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.

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