Refund

Photography by: Article by: 22 May, 2021

If the buyer cancels an order in accordance with this Part, the buyer will receive from the seller a full refund of the amount you paid to the seller in respect of the order including the costs of delivery to the buyer, except:

  • if the buyer chose a kind of delivery costing more than the least expensive kind of delivery that the seller offers, the seller reserves the right to retain the difference in cost between the kind of delivery the buyer chose and the least expensive kind of delivery that the seller offer; and
  • as otherwise provided in this Part.

If the value of the products returned by the buyer is diminished by any amount as a result of the handling of those products by the buyer beyond what is necessary to establish the nature, characteristics and functioning of the products, the seller may recover that amount from the buyer up to the contract price. The seller may recover that amount by deducting it from any refund due to the buyer or require the buyer to pay that amount directly to the seller. Handling which goes beyond the sort of handling that might reasonably be allowed in a dealership or shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes.

The seller will refund money using the same method used to make the payment unless the buyer has expressly agreed otherwise. In any case, the buyer will not incur any fees as a result of the refund.

Unless the seller has offered to collect the products, the seller will process a refund due to the buyer as a result of a cancellation on the basis described in this Part within the period of 14 days after the day on which the seller receives the returned products or (if earlier) after the day on which the buyer supplies to the seller evidence of having sent the products back. If the seller has not sent the products at the time of withdrawal or cancellation or has offered to collect the products, the seller will process a refund due to the buyer without undue delay and, in any case, within the period of 14 days after the day on which the seller is informed of the withdrawal or cancellation.

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